Return Policy

At Raíces & Threads, we take pride in the quality and authenticity of our handmade and culturally inspired products. If for any reason you are not fully satisfied with your purchase, we’re here to help — under the following conditions:

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Eligibility for Returns:

• Returns are accepted within 15 days of the original purchase date.

• Items must be in new, unused, unopened, and unaltered condition with all original packaging intact.

• Items that have been used, worn, or altered in any way are not eligible for return.

Opened Packages:

• Returns of opened packages will incur a 30% restocking fee, which will be deducted from the refund amount.

Shipping Costs:

• The buyer is responsible for all return shipping costs.

• Original shipping fees are non-refundable.

• We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

How to Start a Return:
Please contact us at moceguera@raicesandthreads.com with your order number and reason for return. Once your return is approved, we’ll provide you with the return address and further instructions.

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Exchanges:

• We accept exchanges within 2 days of purchase.

• The product must be returned in new, unused, and unaltered condition.

• The buyer is responsible for all return shipping costs associated with the exchange.

• Once the returned product is received and inspected, a replacement or store credit will be issued.

Defective or Damaged Items:

• If you receive a defective or damaged product, please notify us within 2 days of receiving your order.

• To process a replacement or refund, please provide photos of the defective item and packaging for review.

• Claims made after 2 days of delivery will not be eligible for replacement or refund due to the handmade and limited nature of our products.

Shipping Costs:

• The buyer is responsible for all return and exchange shipping costs.

• Original shipping fees are non-refundable.

• We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

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